Subprocessor Update

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Overview

ngrok makes it easy to secure your tunnel traffic by providing configurable modules for authentication, encryption, and network policies. By combining components, you can meet your security requirements in a matter of minutes without rearchitecting your application. From concept to connection, ngrok provides a secure, scalable tunnel to share your system with the world or just the single person you need. ngrok has implemented best-in-class security practices to keep customer data safe.

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Trust Center Updates

Subprocessor Update

SubprocessorsCopy link

As ngrok continues to evolve and improve our platform to meet and exceed your expectations, we have decided to engage HockeyStack as a vendor and sub-processor.

Because this vendor may process your organization's data (as defined under the General Data Protection Regulation) in connection with the services & products that ngrok provides, this communication is a notification that HockeyStack is going to be added as a new sub-processor. ngrok will be using HockeyStack for business and customer analytics. Data will be stored in Germany. Please let us know if you have any questions.

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Subprocessor Update - Common Room

SubprocessorsCopy link

As ngrok continues to evolve and improve our platform to meet and exceed your expectations, we have decided to engage Common Room (commonroom.io) to perform a proof of concept as a vendor and sub-processor.

Because this vendor may process your organization's data (as defined under the General Data Protection Regulation) in connection with the services & products that ngrok provides, this communication is a notification that Common Room is going to be added as a new sub-processor. ngrok will be using Common Room for business and customer analytics. Data will be stored in the United States. Please let us know if you have any questions.

Published at N/A

Subprocessor Update

SubprocessorsCopy link

As ngrok continues to evolve and improve our platform to meet and exceed your expectations, we have decided to engage ClickHouse as a vendor and sub-processor.

Because this vendor may process your organization's data (as defined under the General Data Protection Regulation) in connection with the services & products that ngrok provides, this communication is a notification that ClickHouse is going to be added as a new sub-processor. ngrok will be using ClickHouse as an observability platform. Data will be stored in the United States. Please let us know if you have any questions.

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ngrok Security Disclosure, May 2022

IncidentsCopy link

We had an issue in our Dashboard which leaked info between accounts.

If you're affected, we've already emailed you with mitigation steps. Please follow them asap.

We support responsible disclosure & transparency: https://blog.ngrok.com/posts/ngrok-security-disclosure-may-2022

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If you think you may have discovered a vulnerability, please send us a note.

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